Signing Up
What is this website about?
This site offers you personalized action plans for healthier living, along with helpful resources, tools, programs, and guidance to assist you in your efforts to be well and stay well.
We are committed to help you focus on your health now—before a health problem is diagnosed or a chronic condition worsens. We encourage you to learn about your health, set up a plan of action and follow through with manageable steps toward accomplishing your personal health goals.
How can this application benefit me?
It gives you tools, suggestions, and inspiration to help you get healthier–which might just make you happier. It's a fun, smart way to overcome obstacles, track your progress throughout the year, and most of all, stay inspired. Step-by-step, you can improve the way you feel.
If you're willing to commit some time and energy, this program can help you improve your well-being. You can look and feel better, increase your energy, decrease your stress, improve your longevity, and more.
How can I get the most out of my experience?
Visit this website often and provide the most accurate information you can. You'll build a complete, up-to-date picture of your well-being status, and that will let us give you the most personalized solution.
Use this website in conjunction with the mobile app (Well Being Plus) and by signing up for with Daily Challenge. Together, these two will keep you engaged with small, achievable actions and challenges, and allow you to track your progress no matter where you are.
How do I get started?
The first step is to take an the Healthways Well-Being Assessment™. This will tell us a great deal about your current status. Once we understand your current lifestyle and habits, we’ll work with you to create a personal Well-Being Plan. This plan will help you take action, step-by-step, toward your personal goals.
Who will see the results of my Healthways Well-Being Assessment™?
If your program offers you sessions with a health coach or clinician, they may have access to your information during your sessions to inform the conversation.
If your program does not offer you sessions with a health coach or clinician, then you are the only one who can see your assessment.
Your privacy is critically important to us, and we want you to feel comfortable sharing your health information on this site, so we can offer you the best experience. We fully comply with all laws and regulations regarding your privacy, and we highly value your trust.
To understand all the ways we use and share your health information, please click the Privacy Policy link at the bottom of every page on the site.
How can I speak with a live person?
Call the Care Enhancement Centre (CEC) at 1800-244-854.
What are the best operating systems, browsers, and settings for this application?
This website is optimized for the following:
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PC Operating Systems: Windows XP, Windows Vista, Windows 7
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Mac Operating Systems: OS 10.4+
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PC Browsers: Internet Explorer 7+, Firefox 3.0+, Safari 4.0+, Chrome 4.0+. (Internet Explorer 6 is no longer supported.)
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Mac Browsers: Firefox 3.0+, Safari 4.0+
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Mobile OS: iOS 4.0+
The site is best viewed at a screen resolution of 1280 x 800 pixels or higher.
Please note that you'll need to enable cookies and Javascript, and that you'll need Adobe Flash Player 10.x.
Do I have an existing website account?
If you previously logged in to this website, you already have an existing account. On the Sign In page, enter your user name and password. If you do not remember your user name or password, click the Username or Password link to recover this information.
If you are participating in the Care Management program and have had your Welcome Call from a nurse, a login account has already been created for you. To log in, enter the username and password provided to you on your Welcome Call.
Do I need to create a website account?
If you have never logged in to this website before and are NOT participating in the Care Management program, then on the Sign In page, click Sign Up and enter the requested information to create your new account.
If you've received a letter inviting you to participate in the Care Management program, but have not received a Welcome Call from one of our nurses yet, then on the Sign In page, you should click Sign Up to create an account.
To create a new account, you should follow this procedure:
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Click the Sign Up link.
- On the Sign Up page, type your first and last name, birth date, postal/zip code and gender.
- Membership number—Your Health Plan Provider policy number
- First Name, Last Name—Your full name. (Note that the website login username is automatically created.)
- Postal/Zip Code—The same postal/zip code known by your Health Plan Provider for your address
- Gender— Male or Female
- Click Next.
- Confirm your membership status with your Health Plan Provider, and then click Next.
- Click Create New Account. The information that you entered is sent for authentication.
What if I forgot my Username or Password?
Don't worry, you can easily recover your username or password.
To recover your username:
To recover your password:
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Click the Forgot Your Password link. The Reset Password page displays.
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Verify yourself as a user by typing your first and last name, username, birthdate, and zip code.
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Select your gender.
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Click Next.
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On the Reset Password page, enter and confirm a new (case-sensitive) password.
Why was my account locked and how do I unlock it?
If you entered the wrong password three times, your account is locked. Then you'll have to reset your password. If you lock your account, you will be directed to contact the Care Enhancement Centre for further assistance.
What do I do if I have problems with the website?
If you are experiencing technical problems with the website, click the Contact Us link at the bottom of the web page.